Exchanges and returns

Products purchased on the Lavka Molfara website are covered by the Law of Ukraine “On Consumer Rights Protection”. To avoid misunderstandings, please pay attention to the procedure for exchanging or returning goods specified below.

1. Goods of inadequate quality: defective, have significant flaws that make their use impossible (fault of the manufacturing company or the supplying company);
2. Goods of proper quality, but for some reason did not suit the buyer, provided that the goods were not used, the integrity of the packaging (seals, etc.) and the payment document are preserved.

The store offers various groups of goods which, according to the legislation, are subject to exchange and return, or, conversely, are not subject to exchange or return due to belonging to such a group.

Exchange of goods due to nonconformity or damage is carried out free of charge at the sender’s expense, provided there is an “Act” regarding such an incident from the postal service, which the recipient asks a postal service employee to draw up at the moment such an incident is discovered.

Return of goods (due to the buyer’s personal reasons after “placing” the order—which is in fact the moment of confirmation and consent, an expression of the desire to purchase the goods, or during a phone conversation with the manager and confirmation/placement of the order) is carried out at the buyer’s expense.

Address for returning and exchanging goods:

2. Return address
- Send the goods to us via Nova Poshta: Cherniatyn, Vinnytsia region, Nova Poshta. Post office branch 1 (up to 30 kg), Hrafa Lvova 8a.
- Specify the declared value according to the price of the goods
- The services “Return delivery” and “Cash on delivery” must be cancelled.

3. Refund for the goods

- To a card (card number and full name of the bank card holder)
- Funds are returned to the card you specified within 2–7 days after we receive and inspect your return.

Goods of proper quality

1. Goods of proper quality include all goods that were not used and whose marketable condition has been preserved. Only new goods that have no signs of use and have not been put into operation are eligible for return, provided that:
2. their marketable appearance and consumer properties are preserved;
3. there are no signs of use or dirt;
4. seals, labels, tags, protective films are preserved;
5. factory marking is preserved;
6. the integrity and undamaged condition of all parts of the individual (factory) packaging are preserved;

Who pays for shipping goods of proper and inadequate quality?

• When returning or exchanging goods of proper quality, we do not reimburse costs related to the price of delivery services. In case of refusal of the goods, the cost of the delivery service is paid by the buyer.
• When returning or exchanging goods of inadequate quality, we reimburse all costs related to the price of delivery services, namely: courier dispatch or the cost of shipment by a transport company to another city, according to the waybill (TTN). In case of refusal of the goods, the cost of the delivery service is paid by the buyer!

Refunds

After receiving and inspecting the goods, within 5 business days the funds will be returned to the details from which the payment was made.
Any questions regarding exchange and return of goods can be resolved through negotiations between the buyer and the store administration. To do this, simply contact the manager in any way convenient for you.

All relations are governed in accordance with the Law of Ukraine “On Consumer Rights Protection”.